Return & Refund Policy

We want you to love every cup. If something isn't right with your order, contact us through our Contact page with your order number and we'll make it right.

Coffee & Tea

Our coffee is roasted to order and our tea is packed fresh, so we can't accept returns on coffee or tea, opened or unopened. If your coffee or tea arrives damaged, stale, or isn't what you ordered, let us know within 14 days of delivery with a photo and we'll send a replacement or issue a refund, no need to ship anything back.

Merch (Hats, Mugs & Apparel)

Merch can be returned within 30 days of delivery as long as it's unworn, unused, and in its original packaging. To start a return, contact us first with your order number; we'll reply with the return address and instructions. Items sent back without contacting us first can't be accepted. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect, in which case we'll cover it.

Because merch is printed to order, we don't offer exchanges for a different size or color. The fastest route is to return the item and place a new order for the one you want.

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, contact us within 14 days of delivery with a photo and we'll replace it or refund you in full, including shipping.

Refunds

Once we've received and inspected a merch return, or approved a coffee or tea issue, we'll refund your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it. If it's been more than 15 business days since your refund was approved, contact us and we'll track it down.

Non-Returnable Items

Coffee, tea, sample packs, sale items, and gift cards are not eligible for return.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return merch within 14 days for any reason. Items must be unworn, unused, and in original packaging with proof of purchase. This does not apply to perishable goods such as coffee and tea.

Questions? Reach us anytime through the Contact page.