FAQ

Every bag is roasted to order. We don't roast until you buy, so your coffee is packed within days of leaving the roaster, not weeks or months like grocery-store coffee.

Because we roast to order, coffee and tea ship within 1–3 business days of your purchase. You'll get a tracking number by email as soon as it's on its way.

Coffee and tea ship free to all US addresses, no minimum. International shipping is calculated at checkout by USPS based on your address. Merch (hats, mugs, apparel) ships from our print partner at a flat rate shown at checkout.

Yes, we ship worldwide. US orders of coffee and tea ship free; international rates and delivery times are shown at checkout. Any customs duties or import taxes are the responsibility of the recipient.

Coffee and tea ship from our roasting partner, while merch (hats, mugs, and apparel) is printed to order and ships separately from our print partner. If you order both, expect two shipments with separate tracking numbers.

Whole Bean – best for freshness if you have a grinder at home.
Standard – medium grind for drip machines, pour-over, and most automatic brewers.
Espresso – fine grind for espresso machines and Moka pots.
Coarse – for French press and cold brew.

Most coffees come in 12oz, 1lb, 2lb, 5lb, and 12lb bags. The bigger the bag, the lower the price per pound, so the 5lb and 12lb sizes are the best value for daily drinkers and offices.

No. Our flavored coffees use all-natural flavoring on specialty-grade beans with no added sugar, calories, or artificial sweeteners. The flavor is in the aroma and taste, not in syrup.

A single origin comes from one country or region (like our Colombia, Ethiopia Natural, or Kenya) and shows off that place's distinct flavor. A blend combines coffees from several origins for a balanced, consistent cup, like our 6 Bean Blend, Cowboy Blend, or House Blend.

Try a Sample Pack. Each one gives you six 2oz bags for $24.99, so you can taste our Best Sellers, Flavored Coffees, or Single Origin Favorites before committing to a full bag.

Yes. Our Peru Decaf is a single origin medium roast with caramel and citrus notes, all the flavor without the caffeine.

Yes. We offer single-serve pods in our Original Roast blend (12 or 60 packs) plus single origin pods from Mexico, Peru, and Bali. Find them in the Specialty collection.

Specialty-grade coffee infused with Lion's Mane, Cordyceps, and Reishi mushrooms. It tastes like coffee, not mushrooms, and is available in dark roast, medium roast, and instant.

Keep it in a sealed container away from heat, light, and moisture. Don't refrigerate or freeze it. For the best cup, use whole bean coffee within 3–4 weeks of the roast date and ground coffee within 2 weeks.

Loose leaf. You'll need an infuser or teapot. Most of our teas are good for multiple steepings.

Our herbal blends: Peach Paradise, Apple Cider Rooibos, and Hibiscus Berry. Green teas (Jasmine, Moroccan Mint), black teas (Earl Grey, English Breakfast, Masala Chai), Hojicha, and Matcha all contain caffeine.

Contact us right away through the Contact page with your order number and a photo. We'll make it right with a replacement or refund.

Because coffee and tea are perishable and roasted to order, we can't accept returns on opened or unopened food items. If there's a problem with your order, let us know and we'll take care of you.

Yes. Unworn, unused merch in original packaging can be returned within 30 days of delivery. See our Return & Refund Policy for details, then contact us to start a return.

Our 5lb and 12lb bags are the best per-pound value on the site. For offices, cafes, or events, reach out through the Contact page and we'll put together a quote.

Use the Contact page or reply to any order email. We're based in Glendale, Arizona.